We are thrilled to have you! To ensure every client receives the highest quality of service and a relaxing experience, we have established the following policies. By booking an appointment with us, you agree to these terms.

Appointments & Cancellations

• Punctuality: Please arrive on time. If you are more than 10-15 minutes late, we may need to alter your service (such as skipping intricate nail art) or reschedule your appointment entirely to avoid delaying the next client.

• Cancellations & Rescheduling: We kindly require at least 24 hours' notice if you need to cancel or adjust your appointment. Late cancellations or no-shows will incur a fee equal to 50% of your scheduled service cost.

• Custom Nail Art: If you would like specific designs, please select the appropriate nail art add-on when booking. Detailed art requires extra time, and we cannot always accommodate last-minute requests during a standard Gel-X or pedicure appointment.

Service Guarantees & Refunds

• The 7-Day Guarantee: We pride ourselves on the quality of our work. If your gel polish chips, lifts, or a Gel-X nail breaks within seven days of your original appointment, please contact us immediately. We will happily repair the affected nails free of charge.

• No Refunds: All services provided at Elora's are strictly non-refundable. If you are ever unsatisfied with your service, please communicate with your nail technician before leaving the chair so we can make the necessary adjustments right then and there.

Health, Safety & Etiquette

• Health Restrictions: For the safety of our staff and clients, we cannot perform services on individuals with open wounds, fungal infections, or contagious conditions on their hands or feet.

• Guest Policy: Space around our service tables is limited. To maintain a calm and focused environment, we ask that you do not bring extra guests or unattended children to your appointment unless they are also receiving a service.